Privacy & Data

AEC365 Privacy Policy

Your privacy matters to us. This policy explains exactly what data aec365 collects, why we collect it, how we protect it, and what rights you have over your own information. We keep it plain and honest — no legal jargon designed to confuse.

Last Updated: 1 January 2025
Your Data is Safe

aec365 uses 256-bit SSL encryption and never sells your personal information to third parties. Ever.

Privacy at AEC365 in Six Points

Encrypted Storage

All personal data stored by aec365 is encrypted at rest using AES-256. Your account details, payment records, and identity documents are never stored in plain text.

SSL in Transit

Every connection between your device and aec365 is protected by 256-bit SSL/TLS encryption. Data moving between you and the platform cannot be intercepted or read by third parties.

No Third-Party Sales

aec365 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information stays within the aec365 platform.

Minimal Data Collection

We only collect data that is genuinely necessary to operate your account, process payments, and comply with legal obligations. We don't collect data just because we can.

Your Rights, Respected

You can request access to your data, ask for corrections, or request deletion at any time by contacting [email protected]. We respond to all data requests within 30 days.

Data Retention Limits

aec365 does not keep your data indefinitely. Personal data is retained only for as long as required by law or necessary to operate your account, then securely deleted.

Summary: aec365 collects only the data needed to run your account and process payments. We protect it with industry-standard encryption, never sell it, and give you full control over your own information. This policy explains the details.

1. Introduction

aec365 ("we", "us", "our") operates the online betting and gaming platform at aec365.vip. This Privacy Policy explains how aec365 collects, uses, stores, and protects the personal data of players and visitors in Bangladesh and elsewhere.

By registering an account on aec365 or using any part of the platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your data as described here. This policy forms part of the aec365 Terms and Conditions.

aec365 takes data privacy seriously. We are committed to handling your personal information responsibly, transparently, and in accordance with applicable data protection principles. If you have any questions about how we handle your data, contact us at [email protected] at any time.

2. Data We Collect

aec365 collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and from third-party payment processors when you make a deposit or withdrawal.

Category Examples How Collected
Identity Data Full name, date of birth, national ID number Registration form, KYC verification
Contact Data Mobile number, email address Registration form, account settings
Financial Data bKash/Nagad/Rocket account number, transaction history Payment processor, deposit/withdrawal records
Technical Data IP address, device type, browser, OS Automatically via cookies and server logs
Usage Data Games played, bets placed, session duration, login times Platform activity tracking
Communications Data Support chat logs, email correspondence Customer support interactions

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for responsible gaming purposes (for example, if you request self-exclusion and provide context about your situation).

3. How We Use Your Data

aec365 uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes that would surprise you or that you would reasonably object to.

  • Account Management: To create, maintain, and secure your aec365 account, including login authentication and password recovery.
  • Payment Processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
  • Identity Verification: To verify your age and identity as required before processing withdrawals or activating certain account features.
  • Customer Support: To respond to your queries, resolve disputes, and provide assistance through live chat and email.
  • Fraud Prevention: To detect and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited behaviours on the platform.
  • Responsible Gaming: To monitor betting patterns and identify players who may be showing signs of problem gambling, so we can offer appropriate support tools.
  • Platform Improvement: To analyse usage patterns and improve the aec365 platform, games, and user experience.
  • Legal Compliance: To comply with applicable laws, regulations, and requests from competent authorities.
  • Communications: To send you account notifications, transaction confirmations, and — where you have opted in — promotional offers and bonus alerts.

Marketing Opt-Out: If you no longer wish to receive promotional emails or SMS from aec365, you can unsubscribe at any time via your account settings or by emailing [email protected]. Opting out of marketing does not affect transactional communications such as deposit confirmations.

4. Legal Basis for Processing

aec365 processes your personal data on the following legal grounds:

  • Contractual Necessity: Processing required to fulfil our obligations under the aec365 Terms and Conditions — including account management, payment processing, and game operation.
  • Legal Obligation: Processing required to comply with applicable laws, including anti-money laundering regulations and age verification requirements.
  • Legitimate Interests: Processing carried out for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights.
  • Consent: Processing for marketing communications, where you have explicitly opted in. You may withdraw consent at any time.

5. Data Sharing

aec365 does not sell, rent, or trade your personal data. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

  • Payment Processors: We share financial data with bKash, Nagad, and Rocket solely to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by strict data security obligations.
  • Identity Verification Providers: Where required, we may share identity documents with licensed KYC verification partners to confirm your age and identity. These partners are contractually bound to use your data only for verification purposes.
  • Legal Authorities: aec365 may disclose personal data to law enforcement, regulatory bodies, or financial intelligence units where required by law or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or other illegal activity.
  • Platform Service Providers: We use trusted third-party providers for hosting, analytics, and customer support infrastructure. These providers access data only as necessary to perform their services and are bound by confidentiality agreements.

We Never Sell Your Data: aec365 does not and will never sell your personal information to advertisers, data brokers, or any other commercial third party.

6. Cookies and Tracking

aec365 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. Cookies are small text files stored on your device when you visit aec365.vip.

Cookie Type Purpose Can Be Disabled?
Essential Login sessions, security tokens, platform functionality No — required for the platform to work
Functional Language preferences, display settings, game history Yes — via browser settings
Analytics Page views, session duration, feature usage patterns Yes — via cookie preferences
Security Fraud detection, bot prevention, suspicious activity monitoring No — required for platform security

You can manage cookie preferences through your browser settings. Note that disabling essential or security cookies may prevent you from logging in or using certain features of the aec365 platform. aec365 does not use third-party advertising cookies or tracking pixels for ad targeting.

7. Data Security

aec365 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure.

  • All data in transit is protected by 256-bit SSL/TLS encryption.
  • All data at rest is encrypted using AES-256 encryption.
  • Access to personal data within aec365 is restricted on a strict need-to-know basis.
  • Staff with access to personal data are trained in data protection and bound by confidentiality obligations.
  • Our platform infrastructure is hosted in secure data centres with physical access controls and 24/7 monitoring.
  • We conduct regular security audits and penetration testing to identify and address vulnerabilities.
  • Two-factor authentication is available for all aec365 accounts and strongly recommended.

Your Responsibility: While aec365 protects your data on our end, you are responsible for keeping your login credentials secure. Never share your password. aec365 will never ask for your password via email, chat, or phone. If you suspect your account has been compromised, contact [email protected] immediately.

8. Data Retention

aec365 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

  • Account Data: Retained for the duration of your account and for up to 5 years after account closure, as required for anti-money laundering compliance.
  • Transaction Records: Retained for a minimum of 5 years from the date of each transaction, in accordance with financial record-keeping requirements.
  • Identity Verification Documents: Retained for up to 5 years after account closure or the completion of the verification process.
  • Support Communications: Retained for up to 3 years from the date of the last interaction.
  • Technical and Usage Data: Retained for up to 2 years, then anonymised or deleted.
  • Marketing Consent Records: Retained until you withdraw consent, plus 1 year for compliance documentation.

When data is no longer required, aec365 securely deletes or anonymises it so that it can no longer be linked to you as an individual.

9. Your Rights

As a player on aec365, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

  • Right of Access: You can request a copy of all personal data aec365 holds about you.
  • Right to Rectification: You can ask us to correct any inaccurate or incomplete personal data.
  • Right to Erasure: You can request deletion of your personal data, subject to legal retention obligations.
  • Right to Restriction: You can ask us to restrict processing of your data in certain circumstances.
  • Right to Data Portability: You can request your data in a structured, machine-readable format.
  • Right to Object: You can object to processing based on legitimate interests, including direct marketing.
  • Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time without affecting prior processing.

Please note that some rights may be limited where aec365 has a legal obligation to retain data — for example, transaction records required for anti-money laundering compliance. We will always explain clearly if a limitation applies to your request.

10. Children's Privacy

aec365 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register or use the aec365 platform.

If aec365 discovers that personal data has been collected from a person under 18, we will immediately close the account, delete all associated data, and return any deposited funds to the payment source. If you believe a minor has registered on aec365, please contact us at [email protected] so we can investigate and act promptly.

11. Third-Party Links

The aec365 platform may contain links to other pages within the site, such as the FAQ, Responsible Gaming, and About Us pages. aec365 does not link to external third-party websites, and this Privacy Policy applies only to data collected through the aec365 platform at aec365.vip and the aec365 mobile app.

Third-party payment providers such as bKash, Nagad, and Rocket operate under their own privacy policies. When you interact with these payment services, their policies govern the handling of your data within their systems. aec365 is not responsible for the privacy practices of third-party payment processors.

12. Policy Updates

aec365 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or an in-platform notification before the changes take effect.

The date of the most recent update is shown at the top of this page. We encourage you to review this policy periodically. Continued use of the aec365 platform after an updated policy has come into effect constitutes acceptance of the revised terms.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way aec365 handles your personal data, please get in touch with our support team:

  • Email: [email protected]
  • Support Hours: 24 hours a day, 7 days a week
  • Languages: English and Bengali
  • Response Time: Within 2 minutes for live chat; within 24 hours for email

For data access, correction, or deletion requests, please email [email protected] with the subject line "Data Request" and include your registered account details so we can locate your records. We will acknowledge your request within 5 business days and complete it within 30 days.

Our support team is available around the clock to answer any privacy-related questions. We take every data concern seriously and aim to resolve all requests as quickly as possible.

Ready to Play?

Play with Confidence on AEC365

Your data is protected, your payments are secure, and your privacy is respected. Register in under two minutes and start playing Bangladesh's best exclusive games today.

18+ only. Please gamble responsibly. Responsible Gaming